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S01E02: If You're Going to San FranciscoIn the wake of Beverly’s departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric, "cruise-line based" agenda that he’s convinced will improve ward ratings. Patsy soon learns that managing patients – especially highly uncooperative and feisty ones like Varla – isn't necessarily improved through customer-service metrics. On the other hand, a more docile patient named Donna wins DiDi's affections and displays impressive karaoke skills.
Genres:
Air Date:
Dec 01, 2013
Runtime:
30 minutes
Production:
Casts:
Laurie Metcalf, Alex Borstein, Niecy Nash, Mel Rodriguez, Joel Johnstone
